Coopers Coffee Shop
Amanda Wilson Director
“It's the accessibility.
They're always there on the end of the phone. Even if we can't get through to our designated person someone will always help. They keep quite extensive notes so that they can.
It's reassuring to know that they're there all the time. It's helped me work through any HR issues that I've had. I've got quite a good understanding of HR but not to the detail that you need. So they know about the things that you may not have realised you can do.
It's just having that support there.
I've been with them for just over a year and at one point I had quite a few problems and felt like I was ringing them all the time so I don't feel I'm wasting my monthly fee.
I'm actually putting that money to good use.”